Before you ask
FAQ
- How do I book a tour?
- You can reserve your seat on the website without paying: choose the tour and the date, we hold the seat and get in touch to confirm. You can also message us directly on WhatsApp.
- How can I pay?
- In cash or by bank transfer, which is the price you see published, or by card in 3 interest-free installments with all cards.
- Why are there two prices?
- The cash or transfer price is the one we publish. The card price is a little higher because it includes what the card company keeps: we end up with the same amount either way.
- Do you pick us up at the hotel?
- Yes, for full-day and half-day tours we pick you up at your accommodation within the downtown area. The Cacheuta Hot Springs tour leaves from Plaza Independencia, and for rafting, trekking and paragliding the transfer is optional: you can add it or get there on your own.
- How far in advance should I book?
- The sooner the better: every departure has limited seats and in high season they fill up days ahead. Some, like the ones that run on a fixed weekday, are best booked as soon as you know your dates.
- What happens if the weather is bad on the day of the tour?
- Tours still run. In the High Andes, if the border police close the pass or the weather doesn't allow reaching Cristo Redentor, the route is adapted and the tour goes ahead. For activities that depend on wind or the river, such as paragliding and rafting, if it isn't safe to go out it's rescheduled for another day or time.
- Do children pay?
- Message us on WhatsApp with their ages and we'll send you the rate: depending on the tour there's a child fare, and little ones who don't take a seat travel free.
- Do you offer group rates?
- Yes. For groups, large families or private tours we put together a separate quote. Tell us how many you are and your dates and we'll send it over.
- Where are you located?
- At Peatonal Sarmiento 231, in downtown Mendoza. You can also arrange everything on WhatsApp without coming to the office.
- I run a travel agency, do you work with agencies?
- Yes. We have a portal for agencies with wholesale rates and real-time seat booking. Message us and we'll set up your login.
- Cancellation policy
- If you can't make it, let us know as soon as possible and we'll reschedule your tour for another date at no cost, subject to availability. Tours that can't run because of weather or safety conditions are rescheduled or refunded. Third-party services, such as entrance fees and optional activities, are subject to each provider's terms.